Question 1

Information We Collect

Accepted Answer

When you place an order, make an enquiry, or subscribe to our newsletter, the following information is required so that we are able to respond:

Personal information such as your name, email address, mailing address and telephone number. In addition, when you place an order, payment information such as card details are required to process payment.

Question 2

How We Use Your Information

Accepted Answer

We use your information for order fulfilment, to process and deliver your orders and payment and to enable our Customer Service to respond to your enquiries.

In addition, we may carry out marketing activities (promos, updates and newsletters).
We are also active in fraud detection and prevention.

Question 3

Sharing of Information

Accepted Answer

We will not share or sell your personal information to third parties unless under the following circumstances: with vendors who assist in operating our website, processing payments, fulfilling orders, or delivering marketing communications – these parties are contractually obligated to maintain the confidentiality of your information. Or if legally obligated we will disclose your personal information if required by law or in good faith, to protect the rights, property or safety of Love Potion Clothing Limited, our customers or the public.

Question 4

Data Security

Accepted Answer

We take great precaution to protect your personal information by using secure connections for online transactions and limiting access to your personal data to service providers in the fulfilment of their duties. While no method of transmission over the internet or electronic is completely secure, we strive to use commercially acceptable means to always protect your data.

Question 5

Your Rights and Choices

Accepted Answer

You have rights regarding your personal information such as access and correction (you can access and correct any inaccuracies in your personal information by contacting us directly)

You can request that we delete your personal information, except for data we are required to retain for legal or operational reasons.

You are welcome to opt-out of receiving promotional emails by unsubscribing in each email. But note that you may still receive transactional emails related to your purchases or account.

Question 6

Cookies and Tracking

Accepted Answer

We use cookies and tracking technology to recognise your browser or device and track your interactions with the site, remember your preferences. Through this we aim to improve your shopping experience. You are able to manage your cookie preferences through your browser settings, although disabling cookies may affect the functionality of our site.

Question 7

Third-Party Links

Accepted Answer

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies.

Question 8

Changes to This Privacy Policy

Accepted Answer

We may update this privacy policy from time to time. Any changes will be posted on this page, and the "effective date" at the top of page 1 of this Privacy Policy document will be updated accordingly. Your continued use of the site after any changes are made constitutes acceptance of the revised Privacy Policy.

Question 9

Contact Us

Accepted Answer

If you have any questions or concerns about this Privacy Policy, please contact us at: Email: support@lovepotionclothing.co.uk