Question 1

1. Delivery

Accepted Answer

When will I get my order?

Once you have placed your order you will receive an Order Confirmation which will show the expected delivery date. You will also be notified via email when your order is shipped out.

Each of our items is bespoke – it is custom-made to your order. Once your order is received, it takes 3 – 7 days to ‘fulfil’ (to fabricate the item, check it, and pack it). Your order is then shipped out. The shipping time depends on your location, but can be estimated as follows:

· USA: 3 – 4 business days
· Europe: 6 – 8 business days
· Australia: 2 – 14 business days
· Japan: 4 – 8 business days
· International:10 – 20 business days

How do I track my order?

You will receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@lovepotionclothing.co.uk(mailto:support@lovepotionclothing.co.uk)

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

· Check your shipping confirmation email for any mistakes in the delivery address
· Ask your local post office if they have your pack
· Stop by your neighbours in case the courier left the package with them

If the shipping address was correct: and the package wasn't left at the post office or at your neighbour’s, get in touch with us at support@lovepotionclothing.co.uk (mailto:support@lovepotionclothing.co.uk)with your order number.

If the shipping address was not correct: if you provide an address that is considered insufficient by the courier, the shipment will be returned to our production facility, where they will be held for 30 days before disposal. You – the customer - will be liable for reshipment costs once you have confirmed an updated address with us at support@lovepotionclothing.co.uk(mailto:support@lovepotionclothing.co.uk)

Unclaimed: shipments that go unclaimed are returned to our production facility, where they will be held for 30 days before disposal. You – the customer – will be liable for the cost of a reshipment.

I received an item damaged during shipment, what should I do?

We’re so sorry if the item you ordered arrived damaged. To help us resolve this for you quickly, please email us within 7 days of receiving the shipment at support@lovepotionclothing.co.uk (mailto:support@lovepotionclothing.co.uk)with photos of the damaged item and the packaging, giving your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.

Where will my order ship from?

We work with an on-demand order fulfilment company with facilities worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

Will I be charged customs for my order?

An additional customs and tax fee may occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Question 2

2. Returns

Accepted Answer

I received the wrong item, or a damaged item, what should I do?

We’re so sorry if you received the wrong item or a damaged item, despite our 3-step quality checks before being shipped out. To help us resolve this for you quickly, please email us within 7 days of receiving the shipment at support@lovepotionclothing.co.uk (mailto:support@lovepotionclothing.co.uk)with photos of the wrong item or the damaged item, with your order number, and other details you may have about your order. We’ll get back to you with a resolution as soon as possible.

Can I exchange an item for a different size or colour?

At this time, we don't offer exchanges if you have ordered the wrong size, or if you don’t like the colour. For this reason we ask you to carefully check our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@lovepotionclothing.co.uk (mailto:support@lovepotionclothing.co.uk)within 7 days of receiving your order.

Include your order number and photos of the mislabelled item. We’ll get back to you with a resolution as soon as possible.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items under the circumstances defined in the paragraphs above. If any these apply in your case, please contact us at support@lovepotionclothing.co.uk (mailto:support@lovepotionclothing.co.uk)within 7 days of receiving your order. Include your order number and full details. We’ll get back to you with a resolution as defined in the paragraphs above.

Question 3

3. Order Cancellation

Accepted Answer

How can a customer cancel or make changes to an order once placed?

The Order / Fulfilment process: Once your order has been placed with Love Potion Clothing Limited, and we have sent out an Order Confirmation, you order is then forwarded for fulfilment (the fabrication of the item, checking and packing). Once the fulfilment process has begun, the order cannot be cancelled, nor can changes be made to the order.

If you wish to cancel your order, or make changes to your order, you have twelve (12) hours from the Order Confirmation being sent out within which you may cancel or make changes to your order. You should immediately notify us at support@lovepotionclothing.co.uk (mailto:support@lovepotionclothing.co.uk)if you want to cancel the order or make any changes to the order. We will only accept cancellation or make changes to your order provided we receive your notification withing these twelve (12) hours.

Changes to the above policies concerning Returns, Delivery and Order Cancellation

We may update the above policies concerning Returns, Delivery and Order Cancellation. Any changes will be posted on this page, and the "effective date" at the top of page 1 of these policies concerning Returns, Delivery and Order Cancellation will be updated accordingly. Your continued use of the site after any changes are made constitutes acceptance of the revised policies concerning Returns, Delivery and Order Cancellation.

Contact us

If you have any questions or concerns about these policies concerning Returns, Delivery and Order Cancellation., please contact us at: Love Potion Clothing Limited email: support@lovepotionclothing.co.uk(mailto:support@lovepotionclothing.co.uk)

Question 4

Acceptance of Terms

Accepted Answer

By using our website, you acknowledge that you have read, understood and agree to be bound by these terms. If you do not agree with any part of these terms, you must stop using this site immediately.

Question 5

Changes to Terms

Accepted Answer

We reserve the right to modify these terms at any time, and any changes are effective immediately upon posting on the site. Your continued use of our site after any changes indicates your acceptance of the new terms, it is your responsibility to review these terms regularly.

Question 6

User Account

Accepted Answer

• To access certain features of our site (such as to place an order) you may be required to create an account.
 • You agree to provide accurate and complete information when registering an account, and to keep this information up to date.
 • It is your responsibility to maintain the confidentiality of your account credentials and for any activity that occurs under your account
 • We reserve the right to suspend or terminate your account if you are found to be in breach of these terms.

Question 7

Product Descriptions

Accepted Answer

How are our products made? We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

We strive to offer a clear description of our products, so that what you see is what you get. However, please read carefully the descriptions of our products on the main category page to know what we are selling you.

Question 8

Pricing and Payment

Accepted Answer

• All prices listed on our site are in GBP and are subject to change without notice.
 • We accept card payment through Stripe and other payment methods as indicated at checkout.
 • All transactions are securely processed, and we do not store your payment information.

Question 9

Order acceptance and cancellation by Love Potion Clothing Limited.

Accepted Answer

Love Potion Clothing Limited reserve the right to refuse or cancel any order for any reason, including but not limited to stock availability, inaccuracies in pricing or product information or suspected fraud.

Question 10

Order cancellation by a customer, once that order has been placed with Love Potion Clothing Limited

Accepted Answer

For full details of how a customer can cancel or make changes to an order once that order has been placed with Love Potion Clothing Limited please see our document covering Returns, Delivery and Order Cancellation.

Question 11

Shipping, Delivery and Tracking

Accepted Answer

For further details of delivery, shipping times and tracking please see our Delivery Policy.
You will receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact us at support@lovepotionclothing.co.uk(mailto:support@lovepotionclothing.co.uk)

Question 12

Returns and Exchanges

Accepted Answer

Please refer to our Returns Policy for full details regarding returns.

Question 13

Intellectual Property

Accepted Answer

All content, trademarks, logos, graphics and other materials available on the site are the property of Love Potion Clothing Limited or our suppliers and are protected by intellectual property laws.

You are not permitted to use any content from the site for commercial purposes without our expressed written consent.

Question 14

Prohibited Conduct

Accepted Answer

You agree not to:
 • use the site for any unlawful or fraudulent purposes.
 • impersonate any person or entity or misrepresent your affiliation with any person or entity.
 • interfere with or disrupt the security of the site or any networks connected to the site.
 • upload, post, or transmit any harmful or malicious code, viruses, or any material that may damage the site or systems of other users.

Question 15

Third-Party Links

Accepted Answer

Our site may contain links to third-party websites that are not owned or controlled by Love Potion Clothing Limited. We are not responsible for the content, privacy policies, or practices of any third-party websites. You access these third-party sites at your own risk.

Question 16

Disclaimer of Warranties

Accepted Answer

The site and all products and services provided by Love Potion Clothing Limited are provided "as is" and "as available" without warranties of any kind, either expressed or implied. We make no warranties or representations regarding the accuracy, completeness, or reliability of any content or products on the site.

Question 17

Limitation of Liability

Accepted Answer

To the fullest extent permitted by law, Love Potion Clothing Limited shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from or in connection with your use of the site or products purchased from the site, even if we have been advised of the possibility of such damages.

Question 18

Indemnification

Accepted Answer

You agree to indemnify and hold harmless Love Potion Clothing Limited, its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses arising from your use of the site or any violation of these terms.

Question 19

Governing Law

Accepted Answer

These terms and your use of the site shall be governed by and construed in accordance with the laws of the United Kingdom without regard to its conflict of law principles. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.

Question 20

Termination

Accepted Answer

We reserve the right to terminate or suspend your access to the site, without notice or liability, for any reason, including if you violate any of these terms. Upon termination, your right to use the site will immediately cease.

Question 21

Changes to this Privacy Policy

Accepted Answer

We may update these Terms And Conditions. Any changes will be posted on this page, and the "effective date" at the top of page 1 of these Terms And Conditions will be updated accordingly. Your continued use of the site after any changes are made constitutes acceptance of the revised Terms And Conditions.

Question 22

Contact Us

Accepted Answer

If you have any questions or concerns about these Terms And Conditions, please contact us at: Love Potion Clothing Limited email: support@lovepotionclothing.co.uk(mailto:support@lovepotionclothing.co.uk)

By continuing to use this site, you acknowledge that you have read, understood, and agree to these Terms And Conditions.

Question 23

Information We Collect

Accepted Answer

When you place an order, make an enquiry, or subscribe to our newsletter, the following information is required so that we are able to respond:

Personal information such as your name, email address, mailing address and telephone number. In addition, when you place an order, payment information such as card details are required to process payment.

Question 24

How We Use Your Information

Accepted Answer

We use your information for order fulfilment, to process and deliver your orders and payment and to enable our Customer Service to respond to your enquiries.

In addition, we may carry out marketing activities (promos, updates and newsletters).
We are also active in fraud detection and prevention.

Question 25

Sharing of Information

Accepted Answer

We will not share or sell your personal information to third parties unless under the following circumstances: with vendors who assist in operating our website, processing payments, fulfilling orders, or delivering marketing communications – these parties are contractually obligated to maintain the confidentiality of your information. Or if legally obligated we will disclose your personal information if required by law or in good faith, to protect the rights, property or safety of Love Potion Clothing Limited, our customers or the public.

Question 26

Data Security

Accepted Answer

We take great precaution to protect your personal information by using secure connections for online transactions and limiting access to your personal data to service providers in the fulfilment of their duties. While no method of transmission over the internet or electronic is completely secure, we strive to use commercially acceptable means to always protect your data.

Question 27

Your Rights and Choices

Accepted Answer

You have rights regarding your personal information such as access and correction (you can access and correct any inaccuracies in your personal information by contacting us directly)

You can request that we delete your personal information, except for data we are required to retain for legal or operational reasons.

You are welcome to opt-out of receiving promotional emails by unsubscribing in each email. But note that you may still receive transactional emails related to your purchases or account.

Question 28

Cookies and Tracking

Accepted Answer

We use cookies and tracking technology to recognise your browser or device and track your interactions with the site, remember your preferences. Through this we aim to improve your shopping experience. You are able to manage your cookie preferences through your browser settings, although disabling cookies may affect the functionality of our site.

Question 29

Third-Party Links

Accepted Answer

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies.

Question 30

Changes to This Privacy Policy

Accepted Answer

We may update this privacy policy from time to time. Any changes will be posted on this page, and the "effective date" at the top of page 1 of this Privacy Policy document will be updated accordingly. Your continued use of the site after any changes are made constitutes acceptance of the revised Privacy Policy.

Question 31

Contact Us

Accepted Answer

If you have any questions or concerns about this Privacy Policy, please contact us at: Email: support@lovepotionclothing.co.uk(mailto:support@lovepotionclothing.co.uk)