When will I get my order? Once you have placed your order you will receive an Order Confirmation which will show the expected delivery date. You will also be notified via email when your order is shipped out. Each of our items is bespoke – it is custom-made to your order. Once your order is received, it takes 3 – 7 days to ‘fulfil’ (to fabricate the item, check it, and pack it). Your order is then shipped out. The shipping time depends on your location, but can be estimated as follows: · USA: 3 – 4 business days · Europe: 6 – 8 business days · Australia: 2 – 14 business days · Japan: 4 – 8 business days · International:10 – 20 business days How do I track my order? You will receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@lovepotionclothing.co.uk My order should be here by now, but I still don't have it. What should I do? Before getting in touch with us, please help us out by doing the following: · Check your shipping confirmation email for any mistakes in the delivery address · Ask your local post office if they have your pack · Stop by your neighbours in case the courier left the package with them If the shipping address was correct: and the package wasn't left at the post office or at your neighbour’s, get in touch with us at support@lovepotionclothing.co.uk with your order number. If the shipping address was not correct: if you provide an address that is considered insufficient by the courier, the shipment will be returned to our production facility, where they will be held for 30 days before disposal. You – the customer - will be liable for reshipment costs once you have confirmed an updated address with us at support@lovepotionclothing.co.uk Unclaimed: shipments that go unclaimed are returned to our production facility, where they will be held for 30 days before disposal. You – the customer – will be liable for the cost of a reshipment. I received an item damaged during shipment, what should I do? We’re so sorry if the item you ordered arrived damaged. To help us resolve this for you quickly, please email us within 7 days of receiving the shipment at support@lovepotionclothing.co.uk with photos of the damaged item and the packaging, giving your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible. Where will my order ship from? We work with an on-demand order fulfilment company with facilities worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently. Will I be charged customs for my order? An additional customs and tax fee may occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.